See for Yourself
How it Works.
Take an interactive walkthrough of the front-end shopper
experience or the back-end merchant experience.
Make returns easy for shoppers and your team
– no matter how fast you are scaling
Merchant experience
Merchant experience
02
Customer service team sees a new return request from the shopper and reviews the request.
Merchant experience
03
The return gets automatically approved (if you want) and the shopper immediately gets their return label.
Merchant experience
04
The shopper sends their return back to your team.
Merchant experience
05
The warehouse team receives the return and marks a disposition for each item.
Merchant experience
06
Warehouse team processes the return and a new item is sent back to the shopper. Warehouse team decides what to do with the returned item.
Merchant experience
07
The return process is complete.
Merchant experience
08
Merchant reviews returns data and finds out why returns are happening.
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08
shopper experience
01
Empower your shoppers to start a return whenever they want without needing to wait for your team with a self-serve returns portal.
shopper experience
02
Make sure your shopper’s new item goes to the right location.
shopper experience
03
Let shoppers choose which items they’d like to return and make sure the right items are eligible to return.
shopper experience
04
Make sure shoppers let you know why they’re choosing to return an item with primary and secondary return reasons.
shopper experience
05
Give shoppers a choice and let them pick their return type. Offer Bonus Credit to reduce refunds and incentivize exchanges or store credit.
shopper experience
06
Give shoppers the option to get a similar item or something entirely new from your product catalog.
shopper experience
07
Help shoppers find the right item, save the sale, and increase customer lifetime value.
shopper experience
08
Let shoppers review one last time before submitting their return to make sure everything looks good.
shopper experience
09
Give instructions to shoppers so they know how to get their return back to your team and make sure they have a return label.
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09
Ready to transform the way your team handles returns?
Talk to a returns specialist to see if you’re a good fit!
Warranty Returns: See how a warranty return workflow works.
Instead of 40 hours a week, our employee now goes into the super user-friendly software, clicks a couple of buttons and returns & exchanges are complete in under an hour a day. The time savings for us while using ReturnLogic is very significant to our company, to be able to use those resources elsewhere.
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